Privacy Policy

1. Introduction

omegapronexis Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

We are the data controller responsible for your personal data. Our company details are:

• Company: omegapronexis Ltd
• Registration Number: C52963
• Address: Triq it-Torri 23, St Julian's STJ 4619, Malta
• Email: [email protected]
• Phone: +356 2355 3528

2. Data We Collect

We may collect and process the following categories of personal data about you:

Information You Provide to Us

The data we collect includes personal information you voluntarily provide when you contact us, request information about our services, or engage with our analytics solutions:

• Contact details (name, email address, phone number)
• Company information (business name, industry type, location)
• Communication preferences and marketing consents
• Information in correspondence and enquiries
• Professional requirements and business needs

Information We Collect Automatically

When you visit our website, we may automatically collect technical information including:

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookie and tracking technology data

3. How We Use Your Information

We use your personal data for the following purposes, based on legitimate business interests, contractual necessity, or your consent:

Service Provision and Communication

We use your data to provide our cosmetic treatment analytics services and maintain our business relationship with you:

• Responding to your enquiries and providing information about our services
• Processing and fulfilling service requests
• Providing customer support and technical assistance
• Managing our business relationship and contracts
• Sending important service updates and notifications

Marketing and Business Development

Where you have given consent or we have legitimate interests, how we use your data includes:

• Sending marketing communications about our analytics solutions
• Providing industry insights and relevant business information
• Inviting you to events, webinars, or educational content
• Conducting market research and improving our services

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific processing activities
• Contract: Where processing is necessary to fulfil our contractual obligations
• Legitimate Interests: Where we have legitimate business interests that don't override your privacy rights
• Legal Obligation: Where we must process data to comply with legal requirements

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• With trusted service providers who assist in delivering our services
• Where required by law or to protect our legal rights
• In connection with business transfers or acquisitions
• With your explicit consent for specific purposes

All third parties are required to maintain appropriate security measures and use your data only as instructed by us.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact enquiries: Retained for up to 3 years after last contact
• Client data: Retained for the duration of our business relationship plus 7 years for legal compliance
• Marketing data: Retained until you withdraw consent or for up to 5 years of inactivity
• Website analytics: Typically retained for 26 months

We regularly review our data retention practices and securely delete information when it's no longer needed.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for specific processing activities

To exercise any of these rights, please contact us at [email protected] or +356 2355 3528.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures
• Incident response and breach notification procedures

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). Where such transfers occur, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• Privacy Officer: omegapronexis Ltd
• Email: [email protected]
• Phone: +356 2355 3528
• Address: Triq it-Torri 23, St Julian's STJ 4619, Malta
• Business Hours: Monday - Friday, 10:00 - 19:00

12. Complaints

You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data in accordance with data protection law. In Malta, you can contact:

• Malta Information and Data Protection Commissioner
• Website: idpc.org.mt

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Children's Privacy

Our services are not directed at children under 16 years of age, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.